FAQ

Thank Your For Considering Us For Your Bridal Needs Please review all information below before submitting inquiry. This inquiry page is for ALL THINGS bridal!!! Limited Slots Available. We are not experienced w/ everything but will consider all inquires. $150 Booking/Consultation Fee (Does Not Go Toward Dress Cost) Booking Fees Will Be Accepted Via Zelle ONLY. Please Download Zelle or Your Bookings Will Not Be Accepted. Payment due after inquiry as been accepted. Gowns Start at $1,550.00+ (Depends on garment idea) (Once Customers Email Is Reviewed, Customer Will Receive A Guesstimate High to Low Price Via Email According To Desired Dress Idea) Gowns Will Be Broken Down Into 2 Payments. A Deposit Amount & Final Payment Amount Unless Customer Chooses To Pay In Full. Gown Payments Will Be Made Via Invoice. (Invoice discussed more in email after booking.) All Other Questions & Concerns Will Be Made Available Via Email After Inquiry Is Received. PLEASE INCLUDE ALL REQUIRED INFORMATION IN ORDER SHOWN BELOW FOR YOUR INQUIRY TO BE REVIEWED. ANY INFORMATION NOT CONTAINED IN YOUR INQUIRY EMAIL MAY RESULT IN A DELAYED REPLY OR NO REPLY. RESPONSE TIME: 3-12 DAYS DEPENDING ON CURRENT ORDER/INQUIRY VOLUME (If your email does not receive a reply within 3-12 day, please be patient. All emails will receive a reply.) PLEASE PUT YOUR FULL NAME IN THE "SUBJECT" BAR. INCLUDE ALL INFORMATION IN 1 EMAIL. DO NOT SEND MULTIPLE EMAILS. ALL REPLIES WILL BE UNDER ONE EMAIL THREAD. You May Copy & Paste The List Below To Ensure All Information Is Included In Your Email Inquiry. PLEASE SUBMIT AS SHOWN BELOW: - Full Name: - Full Address ( include City, State & Zip Code): - Contact Number: - Wedding Date/Estimated Wedding Date: - Desired Garment Color: - Full Body Photo (Photo Of Yourself) - Inspiration/Garment Photo (Photo Of Your Desired Garment): *Please know we do not remake exact replicas of all designers work. We will confirm if we can move forward with your idea once your email has been submitted. - Please Describe Your Garment Idea If Needed. (At the moment we will only attempt to freestyle ideas for a few customers but can not promise at the moment due to current order volume. We suggest customers have an almost clear precise idea of how they would like their dress to look.

PLEASE INCLUDE ALL REQUIRED INFORMATION IN ORDER FOR YOUR INQUIRY TO BE REVIEWED. ANY INFORMATION NOT CONTAINED IN YOUR INQUIRY EMAIL MAY RESULT IN A DELAYED REPLY OR NO REPLY. RESPONSE TIME: 2-5 DAYS DEPENDING ON CURRENT ORDER VOLUME PLEASE PUT YOUR FULL NAME IN THE "SUBJECT" BAR. INCLUDE ALL INFORMATION IN 1 EMAIL. DO NOT SEND MULTIPLE EMAILS. You May Copy & Paste The List Below To Ensure All Information Is Included In Your Email Inquiry. PLEASE SUBMIT AS SHOWN BELOW: - Full Name: - Full Address ( including City, State & Zip Code): - Contact Number: - Garment Need Date: - Garment Color: - Full Body Photo (Photo Of Yourself) - Inspiration/Garment Photo (Photo Of Your Desired Garment): - Please Describe Your Garment Idea If Needed. PLEASE DOUBLE CHECK YOUR EMAIL BEFORE SUBMITTING TO INSURE ALL DETAILS ABOVE ARE INCLUDED. We Look Forward To Working With You.

After your order has been completed you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 2-5 business days for your order to arrive after receiving your shipping confirmation.

Please review all information below before submitting inquiry. 20 Slots Available $125.00 Booking/Consultation Fee (Does Not Go Toward Dress Cost) Booking Fees Will Be Accepted Via Zelle ONLY. Please Download Zelle or Your Bookings Will Not Be Accepted. Payment due after inquiry as been accepted. Gowns Start at $1,150.00+ (Once Customers Email Is Reviewed, Customer Will Receive A Guesstimate High to Low Price Via Email According To Desired Dress Idea) Gowns Will Be Broken Down Into 2 Payments. A Deposit Amount & Final Payment Amount Unless Customer Chooses To Pay In Full. Gown Payments Will Be Made Via Invoice. (Invoice discussed more in email after booking.) Gowns Offered Online Can Only Be Purchased Online. Can Not Be Purchased Through Prom Booking. As Of Now We Will Only Meet Virtually Unless Otherwise Discussed Via Email After Booking Has Been Confirmed. (Meetings/Meeting Dates Will Be Discussed After Booking Is Confirmed) All Other Questions & Concerns Will Be Made Available Via Email After Inquiry Is Received. PLEASE INCLUDE ALL REQUIRED INFORMATION IN ORDER FOR YOUR INQUIRY TO BE REVIEWED. ANY INFORMATION NOT CONTAINED IN YOUR INQUIRY EMAIL MAY RESULT IN A DELAYED REPLY OR NO REPLY. RESPONSE TIME: 1-5 DAYS DEPENDING ON CURRENT ORDER VOLUME (If your email does not receive a reply within 1-5 day, please be patient. All emails will receive a reply.) PLEASE PUT YOUR FULL NAME IN THE "SUBJECT" BAR. INCLUDE ALL INFORMATION IN 1 EMAIL. DO NOT SEND MULTIPLE EMAILS. ALL REPLIES WILL BE UNDER ONE EMAIL THREAD. You May Copy & Paste The List Below To Ensure All Information Is Included In Your Email Inquiry. PLEASE SUBMIT AS SHOWN BELOW: - Full Name: - Full Address ( include City, State & Zip Code): - Contact Number: - Prom Date/Estimated Prom Date: - Desired Garment Color: - Full Body Photo (Photo Of Yourself) - Inspiration/Garment Photo (Photo Of Your Desired Garment): *Please know we do not remake exact replicas of all designers work. We will confirm if we can move forward with your idea once your email has been submitted. - Please Describe Your Garment Idea If Needed.

Please visit our size chart, there you will find detailed instructions of how to take your own measurements.

The sooner the better. Due to such a high volume in custom prom request, please set your consultation up at 2-3 months in advance to the date of your prom. Click prom inquiry (https://kenwhitecollection.com/pages/prom-inquiry) for details.

At least 1 month in advance. Click custom request (https://kenwhitecollection.com/pages/custom-inquiry) for more details.

A consultation is a meeting between designer Ken White & the customer in which all details for a custom garment such as pricing, design, fabrics and measurements will be discussed.

Since we do not have garments ready-made and every garment is custom made one by one, and hand sewn to fit our customers specific size, height, color request ,and shape orders can take 2-4 weeks to be completed depending on the current volume of orders (unless order is paid to be rushed).After your order has been completed you will receive a confirmation email stating that your order has shipped along with a tracking number.Please allow 2-5 business days for your order to arrive after receiving your shipping confirmation.